HMSV Evaluation Report

HMSV Evaluation Report

Human Services Program Evaluation Report

(Click here to download the report)


The Department of Social Sciences at the University of South Carolina Beaufort (USCB) is preparing to submit an application for accreditation of its Human Services Program to the Council on Standards for Human Services Education (CSHSE). A review of the CSHSE standards revealed a need to strengthen the Human Services program evaluation procedures. In 2014 the Department organized the Program Evaluation Taskforce to oversee the design of a CSHSE-compliant evaluation plan. This plan was developed and approved in 2015, with implementation scheduled for the following academic year. Six questions guided the evaluation process and are discussed herein:

  • How well is the program meeting its stated goals and objectives?
  • How well does the program prepare its graduates to work in the Human Services sector?
  • How does the program's online learning experience compare with the program's traditional classroom learning experience?
  • What are the most viable concentrations or minors for the program?
  • What new course offerings are needed for the program?
  • What is the potential benefit of the Human Services Board Certified Professional (HS-BCP) credential for graduates and the local/regional Human Services sector?

This report provides a detailed response to the evaluation questions and shares a few of the Human Services program accomplishments achieved during the 2013-2015 evaluation period, including the following:

  • Steadily increasing enrollment in the online degree completion component, Palmetto College (670% increase between Fall 2013 and Fall 2015);
  • Maintaining strong levels of student satisfaction with the online learning experience when compared to the in-class learning environment;
  • Exceeding student satisfaction and internship outcome goals, as well as employer satisfaction goals for two consecutive years; and,
  • Obtaining 3rd place ranking in number of degrees awarded by USCB programs.

The report also outlines suggestions for the program's continued improvement, such as:

  • Offering additional courses and renewing the use of program concentration options;
  • Sharpening focus on alumni engagement through professional development;
  • Enhancing administrative data collection processes; and,
  • Increasing outreach to students of Hispanic ethnicity or background.

Special appreciation is extended to the members of the Human Services Program Evaluation Taskforce, the USCB Office of Institutional Effectiveness and Research, the Human Services Student Organization, and program majors and alumni who contributed to the success of this evaluation effort. We also wish to thank Paris Brown, a student in the John Tyler Community College Human Services Program, for proofreading and editing services.