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Frequently Asked Questions


When I install Safe Connect, am I required to have an antivirus to connect to the internet?

It is required to have an antivirus software protecting the students’ device when Safe Connect is installed to access the internet. 

How do I know which antivirus is right for me to download to protect my device?

Free antivirus software for Windows 7 and earlier, and Macs, is available from University Technology Services through software distribution.

Windows 8 users are already protected by Microsoft’s Windows Defender, a built-in feature of Windows 8. If you choose to install a different antivirus program, be sure to disable Windows Defender first.

There are various types of antivirus software that can be used to protect the students' devices and some are free such as McAfee, AVG, Avast, and Microsoft Security Essentials. Below is a link where the directions can be found.

How do I receive a copy of Microsoft Office and how much does it cost?

The university provides Microsoft Office 365 to you for free as long as you are a student. Microsoft Office 365 is the official student email system and also includes Word, Excel, PowerPoint and Outlook for Mac and Word, Excel, PowerPoint, Outlook, Access, OneNote and Publisher for Windows. Click here for assistance installing Microsoft Office 365.

What can I do if I forget my password for my email or blackboard?

On Self Service Carolina (SSC) the student can view their Network Username and their passwords, which is accessible from by clicking “View my IDs and manage my passwords” under the “Personal” category.

When I have to change my password, can it be the same one?

No. For security purposes, the student’s password should be updated every six months to ensure their safety. Click here for info on how to change your password.

Can I use my personal email for school correspondence, rather than the university issued address?

The student may use their personal email as long as they forward their school’s emails to their preferred one, however, the university faculty and staff may not receive the students emails due to spam filters.

If I lose or break my ID card, can I get a new one?

Every student can receive a new ID card. If it hasn’t been a full year the student will need to pay $25.00 to replace it. 

How and where can I pay for a new ID card?

For cash transactions, the student can pay in the library at the main desk or at the Bursar’s Office. To pay with a card the student must have the Bursar’s office load a charge to their account. Then the student can pay online with a credit or debit card. Once the student has a receipt, they can bring it to the IT Department to have a new card made.

Do I have to keep the same picture that I took when I got my first ID?

Every student has a choice, when getting a new ID, to take a new picture or keep their old one. However, if the staff decides that the students’ appearance has changed too much, they may require the student to take a new picture.

If I misplaced my ID, how many times can I receive a meal pass from the IT Department to eat?

We offer up to three days passes before requiring the student to purchase a new ID card.

Do I have to get a new ID card every year?

No. Students are not required to get a new ID card every year.

What happens to my ID card if I punch another hole into it?

It will damage the ID card and may disable some of its features, such as door access.

As a student, am I required to have a certain device to use?

Every student should choose their device by their choice of major. Some software that is needed by that major may not be compatible with certain devices. We may help assist the student on any questions they ask about the different kinds. Click her for recommended configurations and purchase options.

If my device breaks or is running slow, can the IT Department fix the problem and how much will it cost?

We will try our best to assist the student in fixing their issues and we do it for free.

If a part is needed for my device, does the IT Department order it?

We do not order the part, but we assist the student in providing different prices and options for the device part.

If my device has to stay in the IT Department to get fixed, how long will it take?

The time that a device stays depends on the issue itself, on the device’s speed, and however many other devices were brought in ahead of the students’. There is no guaranteed time. Students will be notified when work is complete via the contact information provided.  If after 45 days, the equipment has not been retrieved, or scheduled for retrieval, then the equipment will be discarded.  

Why do I have to remove my password from my device before allowing the IT Department to work on it?

It is the IT Department’s policy to protect the student’s personal information from anyone, including the department technicians




- For assistance, contact the ITSS Service Desk or call (843) 208-8086. -