FAQs

Frequently Asked Questions

 

The university provides Microsoft Office 365 to you for free as long as you are a student. Microsoft Office 365 is the official student email system and also includes Word, Excel, PowerPoint and Outlook for Mac and Word, Excel, PowerPoint, Outlook, Access, OneNote and Publisher for Windows. Click here for assistance installing Microsoft Office 365.

On Self Service Carolina (SSC) the student can change their password by accessing https://my.uscb.edu by clicking “Forgot Password” and following the according steps.

Every student can receive a new ID card. If it hasn’t been a full year the student will need to pay $25.00 to replace it.

For cash transactions, the student can pay at the Bursar’s Office in the Hargray building. To pay with a card the student must have the Bursar’s office load a charge to their account. Then the student can pay online with a credit or debit card. Once the student has a receipt, they can bring it to the IT Department to have a new card made.

Every student has a choice, when getting a new ID, to take a new picture or keep their old one. However, if the staff decides that the students’ appearance has changed too much, they may require the student to take a new picture.

No. Students are not required to get a new ID card every year.

It will damage the ID card and may disable some of its features, such as door access.

Every student should choose their device by their choice of major. Some software that is needed by that major may not be compatible with certain devices. Contact the individual department for specific requirements. We may help assist the student on any questions they ask about the different kinds. Click here for recommended configurations and purchase options.

We will try our best to assist the student in fixing their issues and we do it for free.

We do not order the part, but we assist the student with referral to alternative resources.

The time that a device stays depends on the issue itself, on the device’s speed, and however many other devices were brought in ahead of the students’. There is no guaranteed time. Students will be notified when work is complete via the contact information provided. If after 45 days, the equipment has not been retrieved, or scheduled for retrieval, then the equipment will be discarded.

It is the IT Department’s policy to protect the student’s personal information from anyone, including the department technicians.

 

- For assistance, contact the ITSS Service Desk or call (843) 208-8086. -